Privacy
Craig Underhill operates this website and is committed to protecting and respecting your privacy. Craig Underhill uses the ‘Legitimate Interest’ principle as the lawful basis for collecting and processing incoming personal data and subsequent ongoing communication regarding property-related matters. Separately, where we approach our clients for cross-selling any products or services or where we may pass on non-property-related information, we use the principle of ‘Consent’ as the lawful basis to conduct business. It is easy to withdraw consent (opt-out) by unsubscribing from the communication e-mailed to you or by emailing craigunderhill7@me.com with your request.
This policy (together with our Terms of Website Use) sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your data and how we will treat it. By visiting CraigUnderhill.com or CraigUnderhill.co.uk, you accept and consent to the practices described in this policy.
For the General Data Protection Regulations (GDPR) 2018 (the Regulations), Craig Underhill, whose registered office is 1 Relistian Lane, Reawla, Cornwall TR27 5HE, is the data controller.
Information we may collect from you
We aim to maintain your data as accurately as possible and collect data for a specified, explicit, legitimate reason. The data should be limited to what is necessary for us to provide you with property-related information or undertake business transactions. Fair and transparent treatment of your data is essential.
We may collect and process the data about you outlined in the document download below:
DATA PROTECTION INFORMATION
Information you give us
You may give us information about you by filling out forms on CraigUnderhill.com or CraigUnderhill.co.uk (our site) or by corresponding with us by phone, e-mail, or otherwise. This includes information you provide when you search for a property, list your property, request a valuation on our site, enter a competition, promotion or survey, and when you report a problem with our site.
Information we collect about you
About each of your visits to our site, we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); properties you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
Information we receive from other sources
We may receive information about you if you use any other websites or services we operate. We may also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and receive information about you from them.
Uses made of the information
We use information held about you in the following ways:
Information you give to us
We will use this information:
To carry out our obligations arising from any contracts between you and us and provide you with the information and services you request.
To carry out our obligations arising from any contracts between you and us and provide you with the information and services you request.
To notify owners of properties, you tell us you are interested in your interest.
To store your property preferences and search criteria so that we may contact you with details of properties that may interest you.
To provide details of your property to interested parties if you ask us to provide property marketing services (which we will display on our site, at our offices, in marketing emails and on information sheets we produce to market your property).
To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
We will provide you with information about services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those that were the subject of a previous sale or negotiations of a sale to you.
Ensure that content from our site is presented most effectively for you and your computer.
Information we collect about you
We will use this information:
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented most effectively for you and your computer;
To allow you to participate in interactive features of our service when you choose to do so;
As part of our efforts to keep our site safe and secure,
To measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them
Information we receive from other sources
We may combine this information with the information you give to us and the information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties, including:
Individuals or organisations interested in a property you own if you ask us to provide property marketing services;
Individuals or organisations who own a property if you indicate to us that you are interested in that particular property;
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
If we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets;
If Craig Underhill is acquired by a third party, in which case personal data held by that company about its customers will be one of the transferred assets, and
If we are under a duty to disclose or share your data to comply with any legal obligation or to enforce or apply our Terms of Website and other agreements, or to protect the rights, property, or safety of Craig Underhill, our customers, or others. This includes exchanging information for fraud protection and credit risk reduction with other companies and organisations.
Where we store your data
The data we collect from you may be transferred to and stored at a European Economic Area (EEA) destination. It may also be processed by staff operating within the EEA who work for us or one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of any services you request from us, the processing of your payment details and the provision of general support services. You agree to this transfer, storing or processing by submitting your data. We will take all steps reasonably necessary to ensure that your data is treated securely and by this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, information transmission via the Internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
Your rights
We will not share your data with third parties for marketing purposes unless we obtain your permission. We may use your data for our internal marketing purposes and to contact you by the terms of this Privacy & Cookies Policy.
You have the right to ask us not to process your data for marketing purposes. You can exercise the right at any time by contacting us at craigunderhill7@me.com
Your data protection rights are as follows:
The right to be informed
The right of access
The right of rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
The right not to be subject to automated decision-making, including profiling.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their privacy policies and that we do not accept any responsibility or liability for these policies or such third parties’ use of your data. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised under the Act.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, emailed to you. Please check back frequently for updates or changes to our privacy policy.